Privacy and contact data
Privacy notice
How Sara Cen collects, uses and protects information submitted through this website, email, WhatsApp and the Tawk.to messaging service.
Last updated:
Who is responsible for your information
Sara Cen, based in Guangzhou, China, is responsible for the personal information collected for this business-visit support service. Privacy questions and requests can be sent to 569610517@qq.com.
Information we collect
We collect information you choose to provide when you contact us or request assistance.
- Name, email address, telephone or WhatsApp number
- Company, industry or product category when relevant
- Travel dates, cities, trade fairs, supplier details and service requirements
- Messages, files and other information included in a chat, email or WhatsApp conversation
- Basic technical and usage information generated by hosting, analytics and messaging providers
How we use information
We use submitted information to answer inquiries, evaluate whether the requested service is a suitable fit, prepare quotations, coordinate requested services, maintain business records, improve the website and protect the service from misuse.
Where applicable, processing is based on responding to your request, taking steps before a possible service agreement, legitimate business interests, legal obligations or your consent. We do not sell your personal information.
Messaging, AI and Tawk.to
The messaging feature is provided through Tawk.to. Its script is loaded when you choose to open the messaging feature. Tawk.to may process contact details, chat content, IP address, approximate location, browser and device information, and may use cookies or local storage to maintain chat sessions and recognize returning visitors.
An AI assistant may generate initial replies and help collect inquiry details. Do not send passwords, payment-card data, identity documents, confidential supplier information or other sensitive information through the chat.
Chat records may remain in the Tawk.to account until they are deleted. You may request deletion using the contact details on this page. Tawk.to may process information in the United States and through its listed subprocessors.
Website analytics
This website uses Vercel Web Analytics to understand aggregate traffic such as page views, referrers, general location, device type, browser and operating system. Vercel states that Web Analytics does not use third-party cookies and does not associate analytics events with an identifiable person or IP address by default. We do not send contact-form or chat-message content to Vercel Analytics.
Service providers and international transfers
Information may be processed by providers needed to operate the website and communications, including Vercel, Tawk.to, email providers and WhatsApp. These providers operate under their own terms and privacy practices, and information may be processed outside your country. Information may also be disclosed when required by law or necessary to protect rights, safety or service security.
Retention
We retain inquiry and service information only as long as reasonably needed to respond, provide requested services, maintain appropriate business records, resolve disputes and meet legal obligations. Retention periods can differ by communication provider. Tawk.to chat records remain available until deleted from the account, subject to its backup and legal-retention practices.
Your choices and rights
Depending on the law that applies to you, you may request access to, correction of or deletion of your personal information, object to or restrict certain processing, withdraw consent, or request a copy of information you supplied. You may also have the right to complain to your local data-protection authority.
To make a request, email 569610517@qq.com. We may need to verify your identity before completing it.
Security, children and changes
We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure. This business service is not directed to children, and we do not knowingly request personal information from children.
This notice may be updated when the website, providers or legal requirements change. The current version and update date will remain available on this page.
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